Top of the World Stafford

EVENT TICKET TERMS & CONDITIONS
1. Ticket Validity
All tickets are valid for the date and event stated only. Tickets are non-transferable unless stated otherwise.

2. Refunds & Exchanges
Tickets are non-refundable except where an event is cancelled or materially rescheduled by the organiser.

Refunds will not be issued for:

personal circumstances

change of mind

dissatisfaction based on individual preferences

early departure from the event

At the organiser’s discretion, credit for a future event may be offered as a goodwill gesture.

3. Event Content & Environment
This is a live music / party-style event and may include:

loud music

crowd noise

flashing or dynamic lighting

dancing

party items or giveaways

By purchasing a ticket, attendees acknowledge that live events can be unpredictable in atmosphere and sensory environment.

4. Accessibility & SEN
We aim to be inclusive and welcoming to all attendees.

However, due to the nature of live music and party events, this event may not be suitable for all sensory needs.

If you or someone in your party has specific accessibility or sensory requirements, please contact us in advance so that reasonable adjustments can be discussed where possible.

Failure to notify us in advance may limit the adjustments we are able to offer on the day.

5. Admission & Behaviour
The organiser reserves the right to refuse admission or remove any person whose behaviour:

causes distress to others

is unsafe or disruptive

breaches venue rules

No refund will be given in such circumstances.

6. Children & Supervision (if applicable)
Children must be supervised by a responsible adult at all times. The organiser accepts no responsibility for unattended minors.

7. Changes to the Event
The organiser reserves the right to make reasonable changes to the event, including performers, running order, or timings, where necessary. Such changes do not automatically entitle ticket holders to a refund.

8. Complaints
Any concerns during the event should be raised with event staff at the time where possible.
Post-event complaints should be submitted in writing within 7 days of the event date.

9. Acceptance of Terms
Purchase of a ticket constitutes acceptance of these Terms & Conditions.