Stoke by Nayland Hotel, Golf & Spa

Our company vision informs our plans for the future, our recruitment process and – most importantly – our relationship with you, our guests.

Our vision:

"To be a centre of excellence for golf, leisure, hotel and hospitality, and to be the premier resort of choice in East Anglia for all customers and staff"

A family business

We are proud to have been a family-owned business for over 70 years. This influences the way in which our employees are trained, the relationships between our teams and ultimately our focus as a business. We are a family.

A high standard of customer care

If we are a family, then you are guests in our home. It is our belief that every guest should be made to feel welcome, valued and important. We strive to achieve the highest standard of customer service by listening to you, and by taking pride in our roles so that we can deliver the best possible experience for you.