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1. General Ticket & Entry Policies
Booking Finality: Tickets are non-refundable and non-transferable.
Late Arrival: Entry for late arrivals is at the management's discretion; no refunds are provided for missed session time.
Supervision: Children under 16 must be accompanied by a paying adult at all times.
2. Skate Hire & Equipment
Hire Inclusion: A valid ticket entitles the holder to one pair of rental skates for their specific session.
Hygiene: For health and hygiene reasons, all persons using rental skates must wear socks.
Damage/Theft: Failure to return rental skates or safety gear is considered theft. Customers are responsible for any damage beyond normal wear and tear.
Personal Skates: If guests bring their own, skates must be clean, in good repair, and have non-marking wheels/stoppers.
3. Rink Rules & Safety
Assumption of Risk: Participation is at the skater's own risk. The venue is typically not liable for injuries from falls or collisions unless caused by negligence.
Prohibited Items: No food, drink, or chewing gum is allowed on the rink.
Electronic Devices: Use of mobile phones, cameras, or headphones while skating is strictly prohibited for safety.
Conduct: Reckless skating, "tag" games, or skating against the flow of traffic may result in immediate removal without a refund.
4. Health & Medical
Physical Fitness: Skaters must be physically fit to participate. It is often recommended that those with heart conditions, back/joint problems, or who are pregnant do not skate.
Safety Gear: While hire may include skates, strongly advise (or require for under-16s) the use of helmets and wrist guards.
5. Media & Privacy
Photography: By entering, ticket holders consent to being photographed or filmed for promotional purposes.
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1. General Ticket & Entry Policies
Booking Finality: Tickets are non-refundable and non-transferable.
Late Arrival: Entry for late arrivals is at the management's discretion; no refunds are provided for missed session time.
Supervision: Children under 16 must be accompanied by a paying adult at all times.
2. Skate Hire & Equipment
Hire Inclusion: A valid ticket entitles the holder to one pair of rental skates for their specific session.
Hygiene: For health and hygiene reasons, all persons using rental skates must wear socks.
Damage/Theft: Failure to return rental skates or safety gear is considered theft. Customers are responsible for any damage beyond normal wear and tear.
Personal Skates: If guests bring their own, skates must be clean, in good repair, and have non-marking wheels/stoppers.
3. Rink Rules & Safety
Assumption of Risk: Participation is at the skater's own risk. The venue is typically not liable for injuries from falls or collisions unless caused by negligence.
Prohibited Items: No food, drink, or chewing gum is allowed on the rink.
Electronic Devices: Use of mobile phones, cameras, or headphones while skating is strictly prohibited for safety.
Conduct: Reckless skating, "tag" games, or skating against the flow of traffic may result in immediate removal without a refund.
4. Health & Medical
Physical Fitness: Skaters must be physically fit to participate. It is often recommended that those with heart conditions, back/joint problems, or who are pregnant do not skate.
Safety Gear: While hire may include skates, strongly advise (or require for under-16s) the use of helmets and wrist guards.
5. Media & Privacy
Photography: By entering, ticket holders consent to being photographed or filmed for promotional purposes.
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