The Importance of Online Reviews

Watford Expo is a one day event is for businesses who want to improve and expand their business, develop key relationships in the area through networking and increase their skill set through our free workshops.

It's FREE entry to visitors (who pre-register) and this includes access to our fantastic workshops.  If you've booked a free visitor pass and/or on the networking events, there's no need to book a ticket for our workshops.

The Importance of Online Reviews - Richard Higson 

Do you really know what your customers or potential customers think? You have few online tools more powerful than customer written reviews.  Richard Higson, Head of national marketing franchise thebestof will be talking about why online customer reviews are so important, how to get them, how they help you get found online and how to turn a negative review into a positive!

Richard has over 20 years’ experience developing customer services in companies such as Trinity Mirror Group, Autotrader, and now thebestof.  He has great passion for delivering excellence and his teams at Autotrader were consistently recognised with a Customer Satisfaction Index of 95, way above industry standard.