How Great Customer Service can increase Business (And Vice Versa)

Join us at the Sudbury Business Expo Seminars where we are thrilled to host Peter Basford and Steve Chadwick, experienced experts in customer service. They will be sharing invaluable insights on how to turn your customers into your greatest advocates.

Our customers and clients are the lifeblood of our businesses. Without them, we wouldn't exist.

Peter and Steve will delve into the practical and easily implementable strategies that business owners and professionals can employ to deliver outstanding customer service, cultivating loyal fans who become our most effective salespeople.

Following their presentation, there will be a Q&A session. Here, you can pose those pressing questions about ensuring your business excels in customer satisfaction.

This seminar is essential for anyone who values their customers and wants to ensure they're kept happy

About Peter Basford:

With 33 years of experience in Banking, including managerial roles in Sudbury and various other sectors such as Personal Banking, Audit, and Commercial Banking, Peter brings a wealth of knowledge. He's also been involved in establishing organisations dedicated to supporting SMEs across England. Peter's commitment to aiding others in business is evident in his extensive network, knowledge sharing, and dedication to training and development.

About Steve Chadwick:

Bringing over 40 years of expertise in Hospitality, Retail, and Tourism, Steve has a proven track record of driving growth and success. Now running his own consultancy, he specialises in Business Coaching, Training, and Mentoring. Additionally, as a licensed Mindspan Mindset coach, Steve empowers individuals and businesses to enhance their thinking and lives.

Expertise:

• Business and Mindset Coaching
• Training and Mentoring
• Retail
• Hospitality
• Tourism
• B2B sales and marketing