Fresher's Week 2017

The CH1 wristband gets you entry into all the Venues stated in all CH1 advertising throughout Fresher's Week with Q-Jump entry before 11:00PM, After this time your wristband will only give you Free entry to the venues with no Q-Jump available.

This Wristband is also subject to CH1’s Terms & Conditions and Bar capacity. R.O.A.R

*Due to capacity restrictions, some events will be facilitated on a first come first served basis. Further information on these events will be provided once the full lineup is announced.

To receive your wristband, just bring the confirmation e-mail to Chester Students’ Union on Fresher’s move in Sunday.

**non-students will need to be signed in by members

To purchase an event ticket, simply follow the on screen instructions to complete your secure order. On completion of an order you will be sent a confirmation email of your order which you should check carefully.

If you have not received your confirmation email within 48 hours, please contact us so we can confirm if your order has been received.

All sales are final, and refunds are not available on tickets once they have been purchased (including duplicates or purchases made in error, tickets bought for the wrong event or non-attendance due to personal choice, illness or injury).

Please note that this is standard practice at every entertainments venue in the UK and complies with the law on distance selling – ticket sales are exempt from cancellation.

However, there are certain instances in which a refund may be given:

• The entire event has been cancelled by the SU or affiliated promoter. In this instance, refunds are available to everyone who has purchased a ticket in advance, at face value. Any booking fees or associated extras should be sought from the point of purchase. Please note that relocation of the event to a different venue will not qualify unless the capacity of the new venue is less than the number of ticket holders.

• The event has been stopped whilst in progress due to circumstances beyond our control which may be deemed as too unsafe to continue. In this instance, a decision will be made by management as to whether refunds will be offered to those with tickets. However, refunds will only be given in special circumstances and as approved by management.

• For single-headliner gigs, full refunds will be offered when the headline artist has pulled out and this has meant that the event has no longer taken place.

• For events with multiple headline artists, Chester SU management reserves the right to change the billing as a result of external circumstances. Where the event has taken place, refunds will not be offered, but all efforts will be made to source an equivalent replacement headliner.

• The event has sold out, and there are people waiting for extra tickets. In this instance refunds may be given, and the tickets then resold to people on the waiting list, once the re-sale cash has been received in full.

• In all instances management’s decision is final based on the individual circumstances.

There are no other instances in which a refund may be offered.

If you have a question or query, then please ask to speak to relevant manager. If you are unsatisfied with the outcome, you can raise your complaint by emailing csu@chester.ac.uk

Freshers wristbands are sold through third party ticket provider ‘Fatsoma’.

Please see Fatsoma’s ‘terms and conditions for use’ for full details.
https://www.fatsoma.com/policies

The CH1 wristband gets you entry into all the Venues stated in all CH1 advertising throughout Fresher's Week with Q-Jump entry before 11:00PM, After this time your wristband will only give you Free entry to the venues with no Q-Jump available.

This Wristband is also subject to CH1’s Terms & Conditions and Bar capacity. R.O.A.R

*Due to capacity restrictions, some events will be facilitated on a first come first served basis. Further information on these events will be provided once the full lineup is announced.

To receive your wristband, just bring the confirmation e-mail to Chester Students’ Union on Fresher’s move in Sunday.

**non-students will need to be signed in by members

To purchase an event ticket, simply follow the on screen instructions to complete your secure order. On completion of an order you will be sent a confirmation email of your order which you should check carefully.

If you have not received your confirmation email within 48 hours, please contact us so we can confirm if your order has been received.

All sales are final, and refunds are not available on tickets once they have been purchased (including duplicates or purchases made in error, tickets bought for the wrong event or non-attendance due to personal choice, illness or injury).

Please note that this is standard practice at every entertainments venue in the UK and complies with the law on distance selling – ticket sales are exempt from cancellation.

However, there are certain instances in which a refund may be given:

• The entire event has been cancelled by the SU or affiliated promoter. In this instance, refunds are available to everyone who has purchased a ticket in advance, at face value. Any booking fees or associated extras should be sought from the point of purchase. Please note that relocation of the event to a different venue will not qualify unless the capacity of the new venue is less than the number of ticket holders.

• The event has been stopped whilst in progress due to circumstances beyond our control which may be deemed as too unsafe to continue. In this instance, a decision will be made by management as to whether refunds will be offered to those with tickets. However, refunds will only be given in special circumstances and as approved by management.

• For single-headliner gigs, full refunds will be offered when the headline artist has pulled out and this has meant that the event has no longer taken place.

• For events with multiple headline artists, Chester SU management reserves the right to change the billing as a result of external circumstances. Where the event has taken place, refunds will not be offered, but all efforts will be made to source an equivalent replacement headliner.

• The event has sold out, and there are people waiting for extra tickets. In this instance refunds may be given, and the tickets then resold to people on the waiting list, once the re-sale cash has been received in full.

• In all instances management’s decision is final based on the individual circumstances.

There are no other instances in which a refund may be offered.

If you have a question or query, then please ask to speak to relevant manager. If you are unsatisfied with the outcome, you can raise your complaint by emailing csu@chester.ac.uk

Freshers wristbands are sold through third party ticket provider ‘Fatsoma’.

Please see Fatsoma’s ‘terms and conditions for use’ for full details.
https://www.fatsoma.com/policies

The CH1 wristband gets you entry into all the Venues stated in all CH1 advertising throughout Fresher's Week with Q-Jump entry before 11:00PM, After this time your wristband will only give you Free entry to the venues with no Q-Jump available.

This Wristband is also subject to CH1’s Terms & Conditions and Bar capacity. R.O.A.R

*Due to capacity restrictions, some events will be facilitated on a first come first served basis. Further information on these events will be provided once the full lineup is announced.

To receive your wristband, just bring the confirmation e-mail to Chester Students’ Union on Fresher’s move in Sunday.

**non-students will need to be signed in by members

To purchase an event ticket, simply follow the on screen instructions to complete your secure order. On completion of an order you will be sent a confirmation email of your order which you should check carefully.

If you have not received your confirmation email within 48 hours, please contact us so we can confirm if your order has been received.

All sales are final, and refunds are not available on tickets once they have been purchased (including duplicates or purchases made in error, tickets bought for the wrong event or non-attendance due to personal choice, illness or injury).

Please note that this is standard practice at every entertainments venue in the UK and complies with the law on distance selling – ticket sales are exempt from cancellation.

However, there are certain instances in which a refund may be given:

• The entire event has been cancelled by the SU or affiliated promoter. In this instance, refunds are available to everyone who has purchased a ticket in advance, at face value. Any booking fees or associated extras should be sought from the point of purchase. Please note that relocation of the event to a different venue will not qualify unless the capacity of the new venue is less than the number of ticket holders.

• The event has been stopped whilst in progress due to circumstances beyond our control which may be deemed as too unsafe to continue. In this instance, a decision will be made by management as to whether refunds will be offered to those with tickets. However, refunds will only be given in special circumstances and as approved by management.

• For single-headliner gigs, full refunds will be offered when the headline artist has pulled out and this has meant that the event has no longer taken place.

• For events with multiple headline artists, Chester SU management reserves the right to change the billing as a result of external circumstances. Where the event has taken place, refunds will not be offered, but all efforts will be made to source an equivalent replacement headliner.

• The event has sold out, and there are people waiting for extra tickets. In this instance refunds may be given, and the tickets then resold to people on the waiting list, once the re-sale cash has been received in full.

• In all instances management’s decision is final based on the individual circumstances.

There are no other instances in which a refund may be offered.

If you have a question or query, then please ask to speak to relevant manager. If you are unsatisfied with the outcome, you can raise your complaint by emailing csu@chester.ac.uk

Freshers wristbands are sold through third party ticket provider ‘Fatsoma’.

Please see Fatsoma’s ‘terms and conditions for use’ for full details.
https://www.fatsoma.com/policies

The CH1 wristband gets you entry into all the Venues stated in all CH1 advertising throughout Fresher's Week with Q-Jump entry before 11:00PM, After this time your wristband will only give you Free entry to the venues with no Q-Jump available.

This Wristband is also subject to CH1’s Terms & Conditions and Bar capacity. R.O.A.R

*Due to capacity restrictions, some events will be facilitated on a first come first served basis. Further information on these events will be provided once the full lineup is announced.

To receive your wristband, just bring the confirmation e-mail to Chester Students’ Union on Fresher’s move in Sunday.

**non-students will need to be signed in by members

To purchase an event ticket, simply follow the on screen instructions to complete your secure order. On completion of an order you will be sent a confirmation email of your order which you should check carefully.

If you have not received your confirmation email within 48 hours, please contact us so we can confirm if your order has been received.

All sales are final, and refunds are not available on tickets once they have been purchased (including duplicates or purchases made in error, tickets bought for the wrong event or non-attendance due to personal choice, illness or injury).

Please note that this is standard practice at every entertainments venue in the UK and complies with the law on distance selling – ticket sales are exempt from cancellation.

However, there are certain instances in which a refund may be given:

• The entire event has been cancelled by the SU or affiliated promoter. In this instance, refunds are available to everyone who has purchased a ticket in advance, at face value. Any booking fees or associated extras should be sought from the point of purchase. Please note that relocation of the event to a different venue will not qualify unless the capacity of the new venue is less than the number of ticket holders.

• The event has been stopped whilst in progress due to circumstances beyond our control which may be deemed as too unsafe to continue. In this instance, a decision will be made by management as to whether refunds will be offered to those with tickets. However, refunds will only be given in special circumstances and as approved by management.

• For single-headliner gigs, full refunds will be offered when the headline artist has pulled out and this has meant that the event has no longer taken place.

• For events with multiple headline artists, Chester SU management reserves the right to change the billing as a result of external circumstances. Where the event has taken place, refunds will not be offered, but all efforts will be made to source an equivalent replacement headliner.

• The event has sold out, and there are people waiting for extra tickets. In this instance refunds may be given, and the tickets then resold to people on the waiting list, once the re-sale cash has been received in full.

• In all instances management’s decision is final based on the individual circumstances.

There are no other instances in which a refund may be offered.

If you have a question or query, then please ask to speak to relevant manager. If you are unsatisfied with the outcome, you can raise your complaint by emailing csu@chester.ac.uk

Freshers wristbands are sold through third party ticket provider ‘Fatsoma’.

Please see Fatsoma’s ‘terms and conditions for use’ for full details.
https://www.fatsoma.com/policies